Warranty & Product Support

Draft — pending confirmation of manufacturer warranty terms and Prime Athletic Systems service policy with our legal and supplier contacts before publishing.

Overview

This page explains warranty coverage and how to file a claim for equipment purchased from Prime Athletic Systems. Coverage terms vary by manufacturer and product category. Where a term is backed directly by the manufacturer, it is labeled Manufacturer-Backed. Where Prime Athletic Systems provides its own service commitment beyond or instead of a manufacturer term, it is labeled Prime Athletic Systems Service-Backed. Exact coverage periods and conditions for each brand are being verified with our suppliers and will be added once confirmed — this draft intentionally does not list specific warranty lengths.

Golf Launch Monitors & Simulators

Covers SkyCaddie PRO/LX launch monitors, Hawkeye Simulator, GolfBays enclosures and impact screens, SimBox enclosures, and Big Moss hitting/putting systems.

• Coverage type: [To confirm — Manufacturer-Backed or Prime Athletic Systems Service-Backed, pending supplier terms]
• What's typically covered: defects in materials or workmanship under normal use. Wear items such as screens, netting, and mats are generally excluded from extended coverage and covered separately if at all — to confirm per brand.

Batting & Multi-Sport Screens, Nets, and Cages (Web Flex / Web Rebounder)

Covers Web Flex field screens, L-Screens, Z-Screens, sock nets, pitching targets, plyo walls, rebounders, and replacement netting.

• Coverage type: [To confirm — Manufacturer-Backed or Prime Athletic Systems Service-Backed, pending supplier terms]
• What's typically covered: frame and hardware defects. Netting and screen fabric are high-wear components; coverage terms for these are being confirmed separately.

Simulator Enclosures & Structural Components

Covers GolfBays and SimBox enclosure frames, blackout screens, side barriers, and protective padding.

• Coverage type: [To confirm — Manufacturer-Backed or Prime Athletic Systems Service-Backed, pending supplier terms]
• What's typically covered: structural frame defects. Fabric, screen, and padding components are wear items and may carry separate or no extended coverage — to confirm.

Mats, Turf & Training Surfaces

Covers Big Moss chipping and putting turf, hitting mats, and launch/return ramps.

• Coverage type: [To confirm — Manufacturer-Backed or Prime Athletic Systems Service-Backed, pending supplier terms]
• What's typically covered: manufacturing defects in the surface or backing. Normal wear from use is not covered.

Accessories & Replacement Parts

Covers items such as the GameTrax SmartTags system, batting tee tops, screen covers, transport dollies, ball trays, and reconditioner spray.

• Coverage type: [To confirm — Manufacturer-Backed or Prime Athletic Systems Service-Backed, pending supplier terms]
• What's typically covered: defects at time of delivery. Consumable and wear items are generally excluded — to confirm per item.

How to File a Warranty Claim

1. Contact us first. Email our support team with your order number before returning or attempting to repair any item.
2. Provide required proof:
   • Order number or proof of purchase from Prime Athletic Systems
   • Photos or video clearly showing the defect or damage
   • Product serial number or model number, where applicable
   • A brief description of the issue and when it began
3. Review. We'll confirm whether the issue is covered by the manufacturer or by Prime Athletic Systems directly, and let you know the next step — repair, replacement part, manufacturer referral, or service visit.
4. Resolution. Depending on the category and manufacturer, this may involve a replacement part shipped to you, a manufacturer service ticket, or an in-house resolution from our team.

Note: high-ticket simulator and enclosure equipment may require freight return authorization; do not ship large items back without confirming the process with our support team first.

What's Not Covered

• Normal wear and tear on netting, screens, mats, and turf
• Damage from improper installation, assembly, or use outside manufacturer guidelines
• Damage from unauthorized modification or repair attempts
• Cosmetic wear that doesn't affect function

Questions?

Contact our support team for help with a warranty claim or to check coverage on a specific product before you buy.